Lead Service Designer Day Rate: 312 Inside IR35 Duration: 6 Months Location: Hybrid (Cardiff twice a month)Shape and Deliver Outstanding User-Centred Services We are seeking an experienced Lead Service Designer to play a pivotal role in designing and delivering user-centred services. With responsibilities spanning complex services and teams, you''ll collaborate with service managers, programme directors, and the newly formed UCD Team to set direction and embed best practices. This role offers the opportunity to lead on strategic service design and drive impactful, user-focused outcomes.What You''ll DoLeadership and Innovation: Mentor and guide teams, sharing best practices and fostering collaboration across stakeholders.Strategic Design: Lead the planning and organization of intricate programmes, design systems for use across multiple services, and apply strategic thinking to deliver exceptional user experiences.Problem-Solving and Improvement: Use research and creative methodologies to address challenges, refine processes, and achieve optimal outcomes.Stakeholder Engagement: Effectively communicate and negotiate with diverse stakeholders to build consensus and manage expectations.Prototyping and Evaluation: Utilize various prototyping methods and tools, measure outcomes, and deliver high-quality design solutions. What We''re Looking ForSignificant experience in service design and leading multi-disciplinary teams.A strong understanding of user-centred design principles, suppo