About Scrumconnect Consulting Scrumconnect Consulting is a UK national, award-winning SME digital consultancy with over 300 consultants across the UK. We partner with public sector organisations to design and deliver impactful, user-centred digital services that improve millions of lives. We place equal importance on our people, culture, and work-life balance as we do on delivering high-quality services. Collaborative, entrepreneurial, and problem-solving by nature, we build high-performing teams that drive sustainable digital transformation. Why Work With Us - 3 Ways We''re Different We''re not just a consultancy - we''re a community, with a strong culture of learning, knowledge-sharing, and continuous improvement Our consultants are highly experienced, typically bringing 10+ years of expertise in solving complex problems We build handpicked, high-performing teams with strong empathy, trust, and a user-first mindset The Role We are looking for an experienced Senior User Researcher to join a large, multidisciplinary Agile team delivering complex, high-impact digital services. You will lead user research activities across complex services, embed user-centred practices in new teams, and align research activities with wider delivery and service objectives. You will also mentor and support other researchers, helping to assure and improve research quality. Key Responsibilities Plan and lead user research activities on complex digital services Embed u