The Role

This is a 6 month FTC (With potential extention)

The Project Manager (Customer-Aligned) is responsible for delivering customer projects within financial services environments, ensuring they are delivered on time, within budget, and to the required quality and compliance standards.

You will manage end-to-end delivery across a portfolio of projects, acting as the central point of coordination between engineering, delivery, and service teams. This role requires strong governance, stakeholder management, and a structured approach to delivering predictable, high-quality outcomes in a regulated environment.

Key Responsibilities

• Deliver projects in line with agreed scope, timelines, budget, and contractual commitments
• Own the full project lifecycle from initiation through to service handover
• Manage multiple concurrent projects aligned to customer and business objectives
• Develop detailed project plans, estimates, and delivery schedules
• Monitor progress and proactively manage risks, issues, and dependencies
• Ensure project success criteria, testing, and deployment activities are met
• Deliver projects across cloud, security, workplace, and infrastructure domains
• Manage stakeholder communication, including senior customer engagement
• Work with third-party suppliers and partners to support delivery
• Support dispute resolution, negotiation, and risk mitigation
• Ensure smooth service transition and operational readiness
• Maintain full project governance and reporting (status, forecasting, dashboards)
• Manage change control processes, ensuring impacts and approvals are tracked
• Support portfolio-level reporting and alignment with PMO standards
• Ensure compliance with financial services regulations and audit requirements

Experience & Knowledge

Essential:

• Proven experience delivering complex technology projects
• Strong knowledge of project management methodologies and best practices
• Experience delivering within regulated or financial services environments
• Experience working with third-party suppliers and delivery partners
• Strong commercial awareness including budget and cost control
• Experience with project tools (e.g. Jira, ServiceNow, MS Project)
• ITIL awareness and understanding of service transition processes
• Project management certification (PRINCE2, PMP, Agile or equivalent)

Desirable:

• Experience within managed services or MSP environments
• Experience delivering cloud, infrastructure, or transformation programmes
• Exposure to large-scale transition or outsourcing projects