German Customer Support Specialist £30,000 - £35,000 Hybrid Working - 3 Days Office Based / 2 Days Remote - Hatfield CCP are proud to be working with an innovative international business who are looking to appoint a German Customer Support Specialist to join their growing operations team. This is a great opportunity for someone who enjoys problem-solving, customer interaction, and working in a fast-paced, technology-driven environment.The RoleYou''ll be a key point of contact for German and English-speaking customers, supporting a range of queries and ensuring issues are resolved efficiently and professionally. Working closely with internal teams, you''ll help maintain a smooth customer experience while supporting day-to-day operational activity.Key Responsibilities:Manage incoming customer queries via internal systems and ticketing toolsProvide support to German and English-speaking customersTroubleshoot and resolve issues, escalating where necessarySupport account administration and system updatesMaintain accurate records and internal documentationAssist with reporting and tracking of key operational activityMonitor trends and highlight recurring issues or improvementsSupport testing and quality checks following system updates or changesWork closely with internal teams across Operations, Product, and Customer ExperienceShare customer insight to support service improvementsWhat We''re Looking For:Previous experience in a customer service or client-facing roleFluent German an