Job Title: Customer Service Executive Location: Insert Location Salary: £26,000 £28,000 (DOE) Hours: Monday to Friday, 8:00am 5:00pm (1-hour lunch break) The Opportunity Matthew James Recruitment is working in partnership with a well-established and fast-paced warehouse and logistics organisation to recruit a Customer Service Executive. This is an excellent opportunity for an experienced customer service professional who thrives in a high-volume, operational environment and enjoys being the key link between customers, warehouse operations, and transport teams. You will play a pivotal role in ensuring orders are processed accurately, delivery expectations are managed effectively, and service levels are maintained in line with internal KPIs. Key Responsibilities Acting as the primary point of contact for customer queries via phone and email Managing order processing from receipt through to delivery confirmation Liaising closely with warehouse and transport teams to ensure timely dispatch Monitoring delivery schedules and proactively resolving service issues Investigating and resolving complaints, discrepancies, and POD queries Updating internal CRM/ERP systems with accurate, real-time information Supporting account managers with reporting and customer updates Maintaining high service levels in line with agreed SLAs About You Previous experience within a customer service role in logistics, warehousing, or supply chain (highly desirable) Confident managing