Our client is a growing business based near Poole, responsible for supplying high quality products to large retailers and small businesses. They are on the lookout for a commercially focused Customer Sales Advisor to join their dynamic and close-knit team. This is a key role within the sales function, where you ll be responsible for converting inbound enquiries into revenue, proactively upselling across their product range and ensuring every customer receives an outstanding service experience. Reporting to the Team Leader and working closely with the Line Manager, you ll be set clear individual and team sales targets and expected to contribute actively to the company s wider commercial goals. Your Day-to-Day Responsibilities: Sales and Target Delivery Achieve and exceed monthly and quarterly sales targets as set by the Team Leader and Line Manager Identify opportunities to increase average order value through upselling and cross-selling Understand and communicate key product benefits to drive conversion rates Follow up on warm leads and re-engage lapsed customers where appropriate Maintain accurate records of calls, sales and customer interactions in our CRM system Customer Communication Handle inbound customer enquiries via phone, email and live chat in a professional, sales-minded manner Respond quickly and accurately to all product, pricing and order-related queries Process customer orders efficiently via our internal order management system Provide tailored produc