Consumer Care Assistant - TemporaryBournemouth Part-time Hybrid after training 2-3 days per week 3 - 4-month temporary assignment Immediate start We''re looking for a friendly and organised Consumer Care Assistant to join a well-established consumer brand on an initial 3-4-month temporary assignment.This is a great opportunity for someone with customer service experience who enjoys helping people, is confident communicating with customers and can pick up new systems quickly. You don''t need years of experience. We''re looking for someone with the right attitude, good judgement and a genuine focus on providing a great service.The role will initially require in-person training in the Bournemouth office, particularly while you get to grips with the systems. Once fully trained, there will be flexibility to work remotely, although some office attendance would still be beneficial. What you''ll be doingResponding to customer enquiries across email and customer service systemsHandling routine queries and complaints in a friendly and empathetic wayGathering relevant information and keeping accurate customer recordsFollowing cases through from initial enquiry to resolutionEscalating more complex or sensitive queries when requiredCoordinating follow-ups and ensuring outstanding queries are actionedSpotting recurring customer questions or issues and flagging these to the wider teamArranging and sending product samplesWorking across different brands and systems in a busy customer-focused ..... full job details .....