An exciting opportunity has arisen for an experienced Facilities Operations Manager to join a leading events and venues organisation operating across two high-profile conference and convention venues in the West Midlands.

Key Responsibilities

This role is responsible for leading facilities operations and customer-focused projects across multiple sites, ensuring the safe, compliant and high-quality delivery of services for clients, visitors and event delegates. Acting as the key liaison between venue operations and facilities service providers, you will play a critical role in maintaining operational standards, driving continuous improvement and supporting the delivery of world-class events.

• Lead the management of facilities services across multiple venues, ensuring buildings are maintained to the highest operational and presentation standards.
• Act as the primary point of contact for hard and soft FM service providers, monitoring performance, prioritising issues and ensuring service level agreements are achieved.
• Oversee health, safety, fire safety, accessibility and compliance requirements through audits, inspections, training and stakeholder collaboration.
• Drive sustainability and environmental initiatives, supporting energy efficiency programmes and environmental management objectives.
• Manage venue improvement projects and capital expenditure programmes from business case development through to successful delivery.
• Ensure cleaning, maintenance and presentation standards are consistently maintained across all facilities.
• Monitor and report on operational KPIs, working closely with internal and external stakeholders to drive performance improvements.
• Support business continuity and operational resilience through proactive facilities management and risk mitigation.

Person Specification

• Experience in a Building Manager / Facilities Manager position ideally within a commercial environment.
• Strong understanding of planned preventative maintenance (PPM), building compliance and contractor management.
• Demonstrated experience managing projects, budgets and multiple stakeholder groups.
• Excellent knowledge of health, safety and fire safety legislation and best practice.
• Professional qualifications such as an FM-related degree, IWFM qualification or equivalent are desirable.
• NEBOSH General Certificate and Fire Safety qualifications are highly advantageous.
• Strong organisational, communication and IT skills, with the ability to manage competing priorities and meet deadlines.
• Commercially aware, adaptable and capable of making sound decisions in a fast-paced environment.

Package

• Salary up to -42,000
• 25 days annual leave
• Pension contribution
• Life Assurance cover
• Private Medical Insurance
• Free onsite parking and lunch when working
• Access to corporate discounts

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