FRENCH SELECTION (FS) French speaking Customer Service Associate Location: Telford Hybrid work after probation period Salary: circa 27,000 per annum Ref: 8222CS To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 8222CS The company: A well-established European FMCG manufacturer, known for quality products and a focus on sustainability. Main duties: To provide excellent customer service as well as sales and administrative support. The role: - Provide excellent customer service; maintain and support development of customer accounts - Act as the first point of contact for any customer enquiries - Process orders through the system and send customer confirmations and estimated delivery dates - Support sales team with administration including sending quotations or reports - Record customer feedback and suggest areas for improvement to increase customer satisfaction - Monitor competitor activity and assess for areas of growth - Ensure the database remains up-to-date with customer details - Attend annual exhibition The candidate: - Fluent in French (written and spoken) - Essential - Fluent in German (written and spoken) - Beneficial - Previous experience in customer service and/or sales support, ideally within FMCG sector - Essential - Proactive, confident and dynamic personality - Excellent communication skills and a team player - Computer literate (MS Office, Internet) - Able to work in a fast -paced environm