Senior Business Systems Analyst (Sales and CPQ)

Business SystemsLondonFull time8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry''s most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.We’re looking for a “solution-minded”

Senior Business Systems Analyst

and product owner with experience on Sales Cloud and Salesforce Experience Cloud along with a strong understanding of SaaS products. You will be responsible for creating and delivering value with business process optimization and systems automation on the lead, deal registration, account, contact ,opportunity management and CPQ areas. You will be part of the IT Business Applications team, engaging and collaborating with the cross functional teams from Marketing, Sales, Sales Operations and Channel Operations. The main responsibility of this position will be to partner directly with our sales business leaders and other key stakeholders to implement new enhancements in Salesforce to support and automate our lead to quote processes. You will be challenged to think creatively about how to reshape existing processes to become more efficient and your work will be integral to supporting a seamless sales experience.Responsibilities :Responsible for Lead to Quote architecture, preparing roadmaps, business systems analysis, building proof of concepts, and developing scalable and flexible solution architecturesCollaborate with cross-functional teams to identify and document business requirementsDesign and develop comprehensive Salesforce solutions that address complex business challengesManage end-to-end Salesforce configuration, customization, and integration projectsConduct thorough gap analysis and develop innovative solutions to meet business needsCreate and maintain technical documentation, process flows, and system diagramsDevelop and deliver training materials and conduct training sessions for usersMonitor system performance and recommend continuous improvement strategiesBuild POCs and demonstrate to stakeholders the new salesforce feature releasesShould be able to configure Salesforce using point and click and Identify and Drive when to code and when not toMap Business requirements to Salesforce standard OOTB featuresIdentify recurring issues that will drive system improvements and maintain run bookWork collaboratively and closely with Onshore and Offshore Developers during the execution phaseRequired Skills:Minimum 10+ years of experience as a business systems analyst on the Salesforce platformMinimum 5+ years of experience in Sales Cloud, CPQ, and Experience Cloud.Experience of Salesforce Industries Clouds especially in Communication cloudDeep knowledge and experience in implementing Sales Processes and Pipeline management such as lead management, account management, opportunity management, Territory Management, Quote and Forecasting, etc..Strong understanding and hands-on experience with Salesforce configuration, Flows, validation rules, etc..Strong Knowledge of Einstein, Prompt Builder, and AgentforceExcellent problem-solving skills Proven ability to achieve challenging goals and objectivesStrong communication skills - verbal, written, and listeningFair, objective, and data-driven in decision makingExperience with Salesforce managed packagesMust have Salesforce Sales Cloud certification4-year Degree in BS/BA, MIS or comparable technical degreeFor a closer look into what life at 8x8 UK Ltd. is about check out our Instagram page.

8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.Our Job Applicant Privacy Notice can be found here .

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