Job AdvertWho we areLaunched in 2003, we''re a vibrant and fast-growing Company with a passion for music. We really care about our people and want them to grow with us in an open and supportive environment. We are a diverse team of over 500 people located in 5 different countries, across a wide range of different focus areas including marketing, logistics, technology, and customer service. Being a Customer Service Advisor at Gear4music, you will play a crucial role in providing first-class service to our customers in the UK market. Who you areYou will be passionate about providing our customers with a good experience when they buy from us. ideally you will have knowledge of musical instruments and/or products but this can be in anything from playing the bass in a rock band to being first violinist in an orchestra or being a part time DJ. You will be professional, friendly and reliable.What you will doYou will be set up to provide brilliant customer service. This will include answering inbound calls (and a few emails) from customers and providing them with friendly and professional advice on a wide range of musical instruments and equipment.Your day to day will beAnswering inbound calls (and a few emails) from customersProviding customers with friendly and professional advice on a wide range of musical instruments and related productsResolving challenging customer enquiries and escalating where appropriateBecoming a valued member of our specialist Customer Service team!What yo