Transport and Allowances OfficerTemporary Contract (up to 3 months) 37 Hours Per Week 13.45 Not every office job is the same.If you enjoy variety, solving problems and making a real difference every day, keep reading.We are looking for a Transport and Allowances Officer to join the Access to Learning Team within Children''s Services. You''ll help organise school transport for Plymouth students, many of whom have Special Educational Needs and Disabilities (SEND).No two days are alike. Plans can change quickly and you''ll need to think on your feet to ensure students get where they need to be safely and on time.What you''ll be doingPlanning and coordinating school transport routes across Plymouth and surrounding areasUsing planning software to produce cost-effective routes that meet transport guidelinesResponding to a high volume of calls as part of a shared team rotaWorking with schools, transport providers, parents and colleagues to resolve issues quicklyMaking decisions when unexpected changes ariseEnsuring transport arrangements are accurate and up to dateWhat we''re looking forStrong customer service skillsConfidence handling high volumes of telephone enquiriesGood knowledge of Plymouth, local road networks and surrounding areasExperience using Microsoft 365 applicationsAbility to work independently and as part of a teamStrong organisational skills and attention to detailCalm approach when working in a fast-paced environmentExperience of MRI Education would be beneficial, ..... full job details .....