Customer Service Executive

Location: Portsmouth
Hybrid: Individuals must demonstrate full competence in the role before hybrid working will be offered.
Salary: £26,210, rising to £30,300
Hours: 40 per week, shift rota between 7:45am – 8:15pm
Schedule: Monday to Sunday on a 6 week rota (working every other weekend)

Why Join our client? Our client are offering a fantastic career opportunity with a benefits package to match:
? Salary progression: £26,210 rising to £30,300 within 12 – 24 months
? Generous holiday: 28 days increasing to 38 with length of service
? Health & wellbeing support: Simply Health cash plan (optical, dental & medical)
? Additional perks: Travel and medical insurance discounts.

Dynamite Recruitment is proud to be partnering with a successful Insurance brand, to recruit Customer Service Executives for a specialist team. This is a varied and rewarding role where no two days are the same! You’ll be at the heart of supporting customers, resolving queries, and ensuring a seamless experience from start to finish.

Key Responsibilities...

• Handle incoming calls and emails professionally and efficiently
• Provide accurate updates, solutions, and support to customers
• Prioritise workloads in line with service expectations and deadlines
• Liaise with internal teams and third parties to manage enquiries
• Complete high volumes of essential administrative tasks
• Manage sensitive and challenging conversations with empathy
• Ensure compliance with regulatory and company procedures

What We’re Looking For...

• Previous experience in customer service, call handling, or contact centre work
• Confident communication skills — written and verbal
• Ability to multitask and stay focused under pressure
• Strong administrative and organisational ability
• Good working knowledge of Microsoft Office

Ready to Apply? If you’re passionate about helping customers and looking to develop your career with a supportive and growing company, apply now with your CV — we’d love to hear from you!

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