About the Role: Are you an energetic IT Support professional with a passion for high-touch customer service? We are looking for a proactive Retail IT Service Desk Analyst (1st Line) to join our client team based in Portsmouth. In this role, you will be the primary lifeline for our nationwide retail stores, ensuring the critical technology powering our trade-including Point of Sale (POS) systems, store mobile devices, digital signage, and CRM applications-runs smoothly every single day. If you thrive in a fast-paced retail environment where no two days are the same, this is the opportunity for you. Key Responsibilities: Primary Point of Contact: Provide exceptional, friendly 1st line technical support to store managers and retail teams via phone, email, and ticketing queues. Incident and SLA Management: Log, prioritize, troubleshoot, and resolve incidents in ServiceNow, ensuring fast turnaround to prevent any disruption to retail trading. Hardware and POS Troubleshooting: Diagnose and resolve issues across EPOS terminals, receipt printers, barcode scanners, payment terminals (PEDs), and digital signage. Mobile Device Support: Deploy and troubleshoot corporate iOS/iPad devices used for assisted selling, inventory management, and digital clienteling. Systems Monitoring and Maintenance: Assist with basic network checks (in-store Wi-Fi, routers/switches), user access requests, and basic SQL/database queries. Hands-On and Field Support: Configure new store hardware kits ..... full job details .....