Your new company I am delighted to be working with a thriving manufacturing business located in the rich industrial location of Ellesmere Port. Due to continued success, my client is seeking a motivated and customer-orientated individual to add to their customer service division on a temporary basis.Your new role As a Customer Service Coordinator, you will play a crucial role in supporting customers throughout the journey of their orders as well as communicating customer insight to both the Operational and Sales teams.Your responsibilities will include but not be limited to:Building and maintaining customer relationships.Responsible for customer daily account management, providing quotations, sharing product knowledge, dealing with customer enquiries and complaintsBeing the first point of contact for the customer, dealing with all customer enquiries and complaints when requiredManage orders from point of quotation to final delivery, ensuring progress is tracked, communicated, identifying potential issues and implementing solutions to ensure targets are met.To ensure regular contact is maintained with the customer and to develop customer relationships further.Work daily within the ERP system and Salesforce recording and maintaining customer accountsYou must have prior experience in a similar role within Customer Service or Administration within a manufacturing organisation.What you''ll need to succeed To be considered for this role, you must have previous experience in a simil