Job Title: Customer Engineering Manager Location: Birmingham, UK Industry: Manufacturing / Automotive Salary: Competitive About the Company Our client is an innovative and rapidly growing organisation at the forefront of the Low-Carbon and Zero-Emission sector. They specialise in cutting-edge thermal management technologies serving the automotive, rail, off-highway, and remote energy storage industries. With sustainability at the heart of their mission, they are committed to delivering impactful solutions that shape a cleaner, more energy-efficient future. The Opportunity We are seeking an experienced and customer-centric Customer Engineering Manager to lead a dynamic team of application engineers, technical authors, and reliability engineers. This pivotal role requires a strategic thinker with a strong technical background and a passion for delivering projects that exceed customer expectations. Key Responsibilities Act as the senior technical point of contact for customers, resolving engineering issues with professionalism and urgency. Build and nurture trusted relationships with customer stakeholders across all levels. Manage customer engineering projects from inception through delivery, ensuring timelines, budgets, and quality benchmarks are met. Define project scopes, risks, and goals in close collaboration with internal teams and customers. Support global customer engagement through occasional travel (UK, Europe, North America). Embed best practices in project and ri