Customer Service Manager - Cookstown Your new company what an amazing opportunity this is to work for a global company. This role is based in their site in Cookstown. Its a full time permanent job. Hours of work is Monday-Thursday 8-4.30 and Friday 8-2.30 however they can be slightly flexible with times. Salary for this role is circa £40k, plus company carYour new role As Customer service manager you will be managing a team of 7. This team consists of 3 Account Managers, 3 Administrators and 1 credit controller. Main duties includeLead and inspire the customer service team to deliver exceptional service, ensuring alignment with company standards. Foster team growth and development, creating a culture of excellence within the customer service department. Organise the customer service department to ensure that customer queries and complaints are dealt with in the most efficient, cost effective and complete way, always ensuring maximum customer satisfaction is achieved. Build strong internal and external relationships to ensure that customer retention is core to all our activities. Developing and updating customer service procedures and policies. Regularly report on customer service performance across key metrics, fostering transparency and accountability. Facilitate collaboration between customer service and other departments to uphold efficiency and customer satisfaction. Assist in recruitment, development, and appraisal of staff. Setting Customer service goals for team membe