Blue Light Card. Individually great, together unstoppable The Role and the Team We''re looking for an IT Systems Engineer to join our IT Operations team. This is a hands-on role where you''ll support the day-to-day running of our IT environment while also contributing to projects that improve how we work. You''ll play an important part in ensuring our systems are reliable, secure, and optimised, while helping us explore opportunities in automation, AI, and modern cloud technologies. Working closely with colleagues across London and our Head Office in Cossington, you''ll provide in-person and remote support and collaborate on initiatives that enhance our IT services and colleague experience. What You''ll Do Build positive working relationships with colleagues at all levels, acting as the sole trusted point of contact for IT support in the London office Provide supportive, high-quality deskside and remote assistance, including for senior stakeholders and leadership teams Manage and maintain IT systems, network infrastructure, and Windows/macOS environments across the organisation Administer and optimise Microsoft 365 and Entra ID/Azure AD, including user provisioning and licence management Troubleshoot and resolve incidents and service requests, ensuring a positive end-user experience Support and enhance endpoint security, system performance, and compliance standards Contribute to IT projects such as system upgrades, migrations, and SaaS integrations Identify and