1st Line Support, Poole, £28,000As a 1st Line Support for this engineering company, you ll be the first point of contact for technical support, troubleshooting IT issues, ensuring smooth operations, and you ll have the opportunity to develop your skills in a supportive and fast-paced environment.Background and Benefits Comprehensive health and wellbeing supportFlexible lifestyle perks, including half day on Friday23 days holiday + bank holidaysRecognition and rewards, including birthday leaveFamily-friendly policies with enhanced maternity 1st Line Support Responsibilities Responding to and resolving technical support queries efficientlyDiagnosing software and hardware faultsAssisting with system installations, configurations, and updatesEscalating complex issues to senior members of the team when necessaryProviding excellent service and clear technical guidance 1st Line Support Skills and Experience Required Previous experience in an IT support role (1st line or similar)Troubleshooting skills with Windows environments and IT infrastructureKnowledge of networking principles and software applicationsExcellent communication and problem-solving skillsExperience with PC builds, repairs, and peripheral installations Interested?To be considered for this 1st Line Support opportunity or for more information, submit your CV to Josh at Rubicon by applying directly to this advert.Our team takes the time to review every application and guarantees complete confidentiality. We will never s