Customer Service Representative Near Shirley, Solihull, West Midlands (On-site) 14.00 ph ( 27,664pa) - 16.00 ph ( 31,616) Hours: 38-40 per week (flexi hours) We are currently looking for a proactive, customer-focused individual Manager to join a friendly, fast-growing team working within the IT Support team, providing training and technical support to companies across the UK and Ireland. Due to the rural location of the client a car driver/owner is required. What will you be doing? Providing customer support and training on software and hardware. Supporting customers over the phone, via email and occasionally face to face. Troubleshooting issues and finding practical solutions. Building strong relationships with customers at all levels. Carrying out administration and keeping customers up to date. What are we looking for? Excellent communication and customer service skills. Good IT knowledge, including Windows 10/11 and Microsoft Excel. A confident problem-solver with a proactive, can-do attitude. Someone organised, adaptable and comfortable managing a busy workload. Our client is a forward-thinking family owned business and you will play a key role in the team, being the main point of contact for their valued customers. If you are proud of your commitment to being a service led individual with a passion for building relationships - please get in touch ASAP Interested to find out more? Please respond without delay to be considered for this role. Plum Personnel provides ..... full job details .....