Job Title: Collections and Financial Support SpecialistLocation: London Hybrid 3 days in the officeSalary: Up to 37,000Hours: Monday to Friday 9 am to 5 pmBenefits:25 days holiday + public holidaysAdditional day off for your birthdayCharity/voluntary days offOption to buy or sell 5 days holidayDiscounted Gym membershipPension schemeLearning and Development budgetEmployee assistance programme with holistic wellbeing supportLunch and learn sessionsFree hot drinks and snacksAbout the position of the Collections and Financial Support Specialist:You''ll support customers facing financial difficulties, bereavement, health conditions and other challenging life events, providing compassionate, tailored support, agreeing sustainable repayment solutions and signposting to relevant external services. You''ll play a key role in ensuring customers are treated fairly, receive the right support for their individual circumstances and achieve positive outcomes. If you''re empathetic, resilient and passionate about putting customers first, this is an excellent opportunity to develop your career in a rewarding specialist role. Responsibilities required for the role of Collections and Financial Support Specialist:Support vulnerable customers with account-related queries, financial difficulties and sensitive personal circumstances.Conduct vulnerability assessments to understand individual needs and provide appropriate, tailored support.Agree sustainable repayment plans and suitable forbearance ..... full job details .....