Customer Service Representative Location: Norwich, NR3Salary: £12.71phJob Type: Full-time / PermanentAbout the Role We are looking for a motivated and customer-focused Customer Service Representative to join a busy team within the insurance sector.The successful candidate will have previous insurance sales experience, excellent communication skills and a passion for delivering outstanding customer service. You will support customers with their insurance needs, ensuring a professional, efficient and accurate service at all times.Key Responsibilities Handle customer enquiries via telephone, email and written correspondence.Process new business, renewals, cancellations and mid-term adjustments.Understand customer needs and recommend suitable insurance products.Underwrite policies within delegated authority, referring complex cases where necessary.Manage renewal and new business opportunities to help secure and retain customers.Handle customer objections, queries and complaints professionally.Process customer payments and maintain accurate records.Ensure compliance with FCA regulations and Treating Customers Fairly (TCF) principles.Work collaboratively to achieve team targets and objectives. About You Essential: Minimum of one year''s general insurance sales experience.GCSE Maths and English at Grade 4 9 (or equivalent).Excellent communication and customer service skills.Professional telephone manner.Strong organisational skills and attention to detail.Good IT skills and ..... full job details .....