Service Manager - Environmental Operations (Days, Evenings and Nights) Location: Hackney, London Rate: 31.19 - 42.03 per hour (Umbrella) Contract: Full-time Shift-based (including evenings, nights and weekends)About the RoleWe are currently recruiting for an experienced Service Manager - Environmental Operations to join a high-performing local authority team in Hackney.This is a pivotal leadership role responsible for managing a large operational workforce and delivering essential frontline environmental services across the borough. You will ensure services are efficient, compliant, and meet the highest standards for residents and local businesses.Key ResponsibilitiesAs Service Manager, you will lead the planning, delivery and performance of a wide range of environmental operations, including:Street and estate cleansing servicesRefuse and recycling collection (domestic and commercial)Waste management and commercial waste servicesGraffiti removal and public realm maintenanceGulley cleansing and flood prevention activitiesMarkets cleansing operationsWinter maintenance services (gritting, snow response)Oversight of waste transfer station operationsYou will also:Manage and lead a large workforce (up to 150 staff via Supervisors and an Assistant Service Manager)Ensure strict compliance with service standards, health and safety, and contractual obligationsAddress service failures quickly and implement sustainable improvementsMonitor performance against KPIs and drive continuous ser