Customer Service Executive / Claims Handler Location: Christchurch (Hybrid working after probation) Salary :£26,200 starting salary - rising to £30300 within 12-24 months Hours :Full-time Permanent Start dates: 16th March 2026 Dynamite Recruitment is recruiting on behalf of a large, well-established company based in Christchurch who are expanding their Claims and Customer Service team. This role is ideal for candidates with customer service, call centre, retail, hospitality, or contact centre experience who are looking for a stable role with progression and long-term development. Key responsibilities As a Customer Service Executive / Claims Handler, you will: Handle inbound calls and written correspondence relating to insurance claims Manage claims from first contact through to completion Assess claims in line with policy terms and conditions Pay valid claims accurately and without delay Clearly explain outcomes to customers when claims are not covered Identify and escalate potentially fraudulent activity Liaise with third parties to resolve queries and recover costs Carry out calculations, including exchange rates, to ensure accurate payments Maintain accurate records on internal claims management systems Provide a calm, supportive, and professional service to customers Working hours Monday to Friday: 8:00am - 6:15pm (rota basis) Saturday: 8:00am - 4:30pm (1 in 6 Saturdays) Hybrid working available after training and probation Skills and experience required Previous