CRM Specialist Luxury Fine Jewellery London Up to 40,000Zachary Daniels Recruitment are delighted to be partnering with a prestigious luxury fine jewellery house, in the heart of Chelsea to recruit a CRM Specialist for their flagship boutique.This is a unique opportunity to join an established luxury brand where you will play a pivotal role in driving both retail performance and client development strategy. Working closely with the store manager, you will take ownership of elevating the in-store experience, strengthening client relationships, and delivering CRM initiatives that support long-term brand growth. This is a full-time position with occasional weekend work on a rota basis.What we offer our CRM Specialist:Private healthcareWellbeing support via an EAP programmeJewellery loyalty schemeBirthday day offTeam socialsOffice snacksOpportunity to wear the brand''s jewelleryCRM Specialist Key Responsibilities:Manage new and existing client enquiries alongside the retail teamDeliver a first-class customer experience in store, online and via telephoneProactively drive sales through relationship building and client developmentEnsure best practice in clienteling, database capture, collection previews and local networkingWork with the Managing Director to set and deliver clienteling KPIs (data capture, prospecting, outreach, repeat purchase, and retention)Collaborate with leadership and marketing teams to create a seamless luxury experience across all touchpointsAct as a brand amb