As a Quality Assurance Officer at Halton Borough Council, you will support the commissioning, development and management of Adult Social Care and Voluntary Sector contracts to ensure services deliver high-quality, cost-effective and person-centred care.You will monitor and improve the performance of commissioned care providers, ensuring compliance with contractual requirements, regulatory standards and Council expectations. Working closely with providers, service users, carers, stakeholders and partner agencies, you will promote continuous improvement across Adult Social Care services in Halton.Key Responsibilities:Monitor and evaluate commissioned care and support services against contractual standards, quality requirements and performance indicators.Undertake planned and unannounced monitoring visits, spot checks and provider performance meetings, including occasional out-of-hours work.Develop and review contract monitoring systems, quality assurance processes and improvement action plans.Investigate complaints, safeguarding concerns and contractual breaches, working with regulatory bodies and relevant Council departments.Support the development, review and management of contracts, service specifications and Service Level Agreements.Analyse performance data, legislation and national and local developments to inform commissioning decisions and service improvements.Work with commissioners and senior managers on contract negotiations, funding arrangements, annual uplifts and ..... full job details .....