Boyd Recruitment are currently looking to recruit a motivated and customer-focused Customer Service Administrator on behalf of a well-established utilities contractor based in Irvine. This is an excellent opportunity for someone with previous customer service or administration experience to join a busy team, acting as a key point of contact for customers and ensuring enquiries, updates and requests are handled efficiently and professionally. The Role Act as the main point of contact for customers, providing a professional and helpful service. Manage incoming customer enquiries and ensure all queries are dealt with promptly. Maintain accurate records of customer communications, including telephone calls, emails and written correspondence. Provide regular updates to customers regarding work schedules, progress and delivery timescales. Liaise with internal departments, including Pre-Vetting, Traffic Management and Operations, to ensure customer requests are processed efficiently. Handle customer complaints and enquiries, working towards timely and effective resolutions. Manage customer expectations by providing clear information and realistic timescales. Ensure all customer interactions are recorded accurately on the relevant systems. Work closely with the wider administrative team to improve processes and customer service standards. Support the department with general administrative duties as required. Essential Requirements Previous experience in a ..... full job details .....