We''re looking for an experienced Payment Operations Manager to join our dynamic and fast paced team on a permanent basis. This role will work alongside our current Payment Operations Managers and closely with the Head of Payments Operations. You will be responsible for looking after our client money collateral accounts, all their associated processes and controls. You will have a small specialist team that will work with multiple teams across the business in their day to day role.The objective of the role is to ensure that our customers’ funds across many payment services and products are reconciled daily, allocated and managed appropriately within our regulatory requirements. This role is to manage the day to day scope of payment operations across many services provided to our clients. We are looking for a driven and agile Payments Operations Manager with meticulous attention to detail, drive and tenacity to ensure clients funds are allocated and protected.The ideal candidate will be a dedicated, focused and highly organised individual, who can understand and present complex payment, funding, treasury, settlement and collateral requirements and process information. You must be a team player when it comes to getting the job done and assist wherever you can. It’s worth noting that due to the nature of working for a start-up and in the new role, the environment will continually evolve and the ability to be flexible will be key.This is an exciting opportunity to join at a transformational stage in the business. You will be instrumental in building and enhancing our organisation.About ModulrModulr ranked 18 on LinkedIn’s 2019 Top Startups List in UKNamed an official Best Workplace by Great Places to Work in 2020Ranked as the second fastest growing tech company in the UK by Dun and BradstreetAwarded £10 million from the BCR Fund to further develop our innovative product.Recently received £9m in funding from PayPal VenturesWe have processed over 80m transactions to date with a value in excess of £50 billion of business payments.We are multi-award winning and want to keep creating a world class product.Most recently won ‘Best Initiative from an SME’ category at the Card and Payments Awards.Modulr is a fintech scale-up that is breaking new ground within the payments sector. We are in a digital age when businesses need to move money 24/7 instead of operating within regular banking hours. Companies are under mounting pressure to manage their cashflow, control their costs, comply with regulations and handle complex supplier, customer and employment payment arrangements. Modulr develops cutting-edge API-first solutions that enable businesses to overcome these challenges and take control of their money.The key tasks of your role may include:Line management of a small specialised teamWork with clients to ensure we calculate adequate collateral provisions for managing their products and services.You will meet with clients regularly to review report and manage collateral funding requestsYou will work closely within the boundaries set by legal contracts, terms and conditions and payment scheme rules and complianceWork closely with our finance, billing and FPA teams to ensure we effectively manage funds, recoveries and settlement obligationsDeputise and represent the Head of Payment Operations at a senior level on various risk committeesSupport the Head of Payment Operations with defining and updating appropriate payment policies and procedures.Management of all daily operations across UK payment schemes and payment providers FPS, CHAPS, BACS, Direct Debit, Direct Debit Collections, Virtual and Physical cards and SEPAManagement of all daily treasury for all payments on various online and in-house platforms (BACS, Direct Debits, SWIFT, SEPA, CHAPS, Faster Payments), ensuring they are processed accurately and within cut offs and SLAsManagement of all BAU processes carried out by the payment analysts for reconciliations, treasury, customer support payment queries, recalls/indemnities/chargebacks/service downtime and payment exceptionsLiaise with internal and external stakeholders including senior colleagues and our partner banksDefine and present meaningful date and MI, analyse trends and forecastsMonitor real-time payment/transaction flows, payment/transaction processing and activity to ensure all services are active and adhering to SLAsSupport the development and build knowledge within the team, providing coaching and guidanceEnsure all reconciliations and investigations are completed in line with internal and external SLAs and in line with regulationsCollaborate with senior colleagues to resolve technical payment issuesProvide SME payment support to wider business and contribute to ad hoc requests or projectsSchedule and allocate work for the teamContinue to develop processes and workflows to increase efficiency within the teamBuild out BAU processes for new product launches along side product team/Head of Payment OperationsTake part in on call, out of hours rota to aide/manage incidents and payment queriesManage on-call rotas for payment operations teamAbout You: To join us as a Payments Operations Manager, you’ll need:You have 5-6 years’ industry experience, with at least 3-4 years in a managerial roleExperience in managing a payments, finance, treasury, collections or other operational linked function ideally within Financial ServicesYou have experience of three or more of SEPA, Card Transactions, SWIFT or UK scheme payment processingYou will ideally have experience with at least one of the following, chargebacks, transaction monitoring, APP fraud, DD’s or FPSIn depth knowledge and understanding of performing client money reconciliations and building reconciliation processesExperience managing technical or operational change processesYou have excellent Microsoft excel skillsYou are comfortable engaging and presenting to other teams and senior stakeholders across the business to resolve queries/operational issues, sometimes within tight deadlinesYou are structured, organised and comfortable handling competing pressuresYou are articulate with excellent verbal and written communication skillsYou have the desire and experience to improve processes and controlsYou can think creatively, are driven and self-motivatedYou have demonstrable ability to work with team members in a collegiate environment whilst independently managing your own timeYou are comfortable working in an early stage business, where time is critical, and priorities change frequentlyThe world of FinTech excites you!Share options incentive scheme and performance-based bonus schemeFlexible benefits

- £1000 to spend on benefits to suit you, including private medical insurance, gym membership, dental etc.33 days holiday

(including bank holidays) plus your birthday off - choose which days you take off to relax and/or spend time with loved ones.Modulr hands-on

- join your colleagues for our company wide events throughout the year.MYNDUPBike to work / E-bike schemeModInclusionAt Modulr, we’re committed to building a diverse and inclusive culture where everyone feels they belong and can bring their whole self to work. We welcome applications from candidates of all backgrounds as we believe it’s the right thing for our people, our business, and the community we operate in.By submitting your CV you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview, or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing peopleops@modulrfinance.com– but please note that this means we will no longer consider you for the role you have applied for.Apply for this job

*indicates a required fieldFirst Name *Last Name *Preferred First NameEmail *PhoneLocation (City)Resume/CVEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfLinkedIn ProfileWhat are your salary expectations? *Do you have the right to work in the country you are applying to? * Select...What is your current Visa requirement?At Modulr, we have ambitious goals and an exciting future ahead of us. As we continue to grow and ‘Move at Pace’, we’re clear that collaborating in person enables us to ''Achieve it Together'', far more than we can as individual contributors working separately. Our ''Office-first'' approach to working ensures we are together in the office a minimum of 4 days a week. This ensures we have the opportunity to communicate in person and really get to know each other, maximise collaboration and build our growing community. Are you comfortable with this approach? * Select...As part of the recruitment process, candidates are advised that pre employment checks (PECs) shall be undertaken in order to secure a position with any of the Modulr Group entities.Every offer of employment will be subject to the satisfactory completion of various PECs. These checks may include, but are not limited to:Asylum and Immigration (Right to Work) check, financial checks/ credit check, basic level criminal history check, 5-year employment history check, adverse/ Negative media check, sanctions screening, qualifications and education checks.Please confirm you are happy to proceed on this basis? * Select...

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