Customer Service AdvisorEdinburghMonday - Friday, 9am - 5pm 13 per hourTemporary ContractDo you have a passion for helping people? Are you motivated by solving problems and providing an exceptional customer experience? If you''re enthusiastic, adaptable, and eager to learn, this could be the perfect opportunity for you!We are currently recruiting a Customer Service Advisor to join our client''s busy customer service division. What Will You Be Doing?As a Customer Service Advisor, your responsibilities will include:Customer Interaction and Communication Handling a variety of inbound customer calls, providing clear and accurate information Making outbound follow up calls where required to resolve queries or provide updates Responding promptly and professionally to customer emails Building rapport with customers to deliver a positive and personalised experience Investigating customer queries and identifying suitable solutions Logging all customer interactions accurately within internal systems Taking ownership of issues through to resolution Escalating more complex matters to the relevant teams where necessary What We''re Looking ForWe''re seeking someone who brings: Excellent communication skills, both written and verbal The ability to build strong relationships and show empathy Strong analytical and logical thinking skills A proactive, solution focused mindset The ability to adapt well to change in a fast paced environment A real passion for learning, developing, and delivering