General Manager (Training Provider) Bedford Full time and Permanent £35,000 - £40,000 Role Purpose: The General Manager will oversee the operational management of the office support teams, including Programme Support Officers, the Coordination Supervisor and their subordinate staff, Data Coordinators, and Administrative personnel. The successful candidate will ensure high standards of performance, compliance, professionalism, safeguarding, data management, reporting, and office culture across the organisation. This role is central to maintaining an efficient, compliant, and supportive working environment within a Further Education and Independent Training Provider setting. Key Responsibilities Operational Leadership • Lead and manage all office-based operational support staff. • Oversee the work of: o Programme Support Officers o Coordination Supervisor and coordination team o Data Coordinators o Administrative staff • Ensure all teams operate efficiently, professionally, and collaboratively. • Monitor workloads and allocate resources effectively to meet business priorities and learner needs. • Support continuous improvement across operational processes and systems. Management Information and Reporting • Ensure compliant and effective use of the organisation''s Management Information Systems (MIS). • Maintain high standards of data accuracy, integrity, and audit readiness. • Produce and oversee Power BI reporting and operational performance dashboards. • Monitor KPIs, learner