Manpower are recruiting for a Customer Care Representatives. This role will be a contract Maternity cover for a client based in Ashford. 12 - 18 months contract. Overall MissionAct as the central link between customers, operations, sales, and GBS to ensure customer requirements are fulfilled efficiently and cost-effectively. Build strong customer relationships, represent the Voice of the Customer, and manage the complete order-to-shipment process for assigned accounts.Main Responsibilities Strategy Design and ExecutionExecute Customer Care strategy aligned with global guidelines.Monitor KPIs and take corrective actions where needed. Project ManagementIdentify and support continuous-improvement opportunities.Participate in internal projects relevant to Customer Care. Subject Matter ExpertiseSupport assigned customers and affiliates to fulfill order requirements; escalate issues when required.Collaborate with Customer Care team to provide superior service.Maintain clear communication with customers, operations, sales, and GBS.Manage order changes, issue resolution, and customer complaints.Manage the full order-to-invoice cycle.Handle blocked or prioritised orders and customer returns.Build strong customer relationships and manage expectations.Analyse demand and forecasts; coordinate with planning on inventory needs.Participate in demand planning meetings.Maintain accurate customer records.Provide backup support for colleagues'' accounts when needed.Identify trends impacting cus