Job Title: 2nd Line Engineer Location: Colchester, Essex (full-time onsite) Salary: 30,000 - 35,000 Industry: Retail About the CompanyOur client, a well-established and growing retail organisation based in Colchester, is seeking an experienced and proactive 2nd Line Engineer to join their dynamic support team. This is a fantastic opportunity to work in a fast-paced environment where you''ll be exposed to a wide range of technologies and have the chance to develop your technical skills while providing exceptional customer support. Role OverviewAs a 2nd Line Engineer, you will be responsible for providing advanced technical support to clients, resolving escalated issues, and ensuring the smooth operation of IT systems. You will play a crucial role in diagnosing and troubleshooting complex technical problems while maintaining excellent customer service standards. Key ResponsibilitiesTechnical Support: Provide 2nd line support to clients, troubleshooting hardware, software, and network issues.Incident Management: Resolve escalated incidents efficiently, ensuring minimal disruption to business operations.Systems Administration: Manage and maintain Windows Server environments, Active Directory, and Microsoft 365. Network Management: Monitor and troubleshoot network infrastructure, including routers, switches, and firewalls.User Support: Assist end-users with technical queries, offering remote and on-site support as needed. Key Skills and ExperienceMinimum of 2 years'' experience i