An opportunity has arisen for a Head of Operations / Branch Manager to join a well-established independent estate agency with a strong presence in the local residential property market. As Head of Operations / Branch Manager, you will report to the Director, overseeing day-to-day operations, leading the team, driving business growth and deputising when required. This is a full-time role offering salary range of £35,000 - £40,000 (negotiable) and benefits.This is a hands-on leadership role involving business development, winning new instructions, building client relationships and supporting revenue growth.You will be responsible for:Conduct regular team meetings and one-to-ones to review progress and resolve challenges.Monitor performance against key measures, including pipeline activity, conversions, instructions and revenue.Identify development requirements and provide coaching to improve individual and team performance.Oversee compliance with AML, GDPR, Trading Standards and applicable property legislation.Work alongside the Property Manager to ensure the managed lettings portfolio is maintained to the required standard.Prepare operational and performance updates for senior management.Generate new opportunities through valuations, instructions and the acquisition of landlords and vendors.Develop and maintain relationships with clients, property developers and relevant local contacts.Support marketing initiatives and activities designed to strengthen the agency''s local ..... full job details .....