An exciting opportunity has come up to join our vibrant offices in Gloucester as a Claims Handler. Are you customer friendly and have experience within the financial/insurance sector? Look no further this role could be just for you.
-
Responsibilities:-
This role is very customer focussed, requiring you to provide an excellent claims service to our customers and overall claims support to the team in Gloucester.

• To achieve your key performance indicators including service targets.-
• To ensure that clients are fully informed of the process of their claims
• To place handle claims within your authority limits referring unusual cases to an experienced colleague or head office.-
• Clients queries and correspondence.-
• The effective management of your diary.-
• To adhere to agreed policies and procedures as detailed in the claims procedures and in the compliance handbook.-
• To use all core PIB systems and any specific claims monitoring ensuring they are regularly updated for effective Management information and Reporting.-
• To attend company and/or claims meetings and events as required, including prescribed training. Also to achieve the minimum requirements for CPD through training provided in house or by identifying development areas during your performance and development review meetings.-
• To undertake any other reasonable duties as requested by management.

• Experience in the financial services/insurance sector
• Experience in working in insurance claims
• Maintaining and manging your own caseload
• Excellent telephone manner
• Fantastic customer service skills
• Negotiation and complaint resolution

• Competitive salary and benefits package
• Flexible working and holiday options
• Pension, enhanced parental leave, and life insurance
• Discounts on technology, travel, and leisure
• Learning and development opportunities
• Volunteering and charity support days