About the Role Are you an experienced Customer Service Manager who likes to lead and is willing to take the customer experience to the next level. In this role, you''ll work closely with sales, operations, and supply chain teams to drive efficiency, strengthen customer relationships, and support business growth. What You ll Be Doing Lead, mentor, and grow the Customer Service team to deliver best-in-class service and operational excellence. Manage sales forecasts in partnership with planning, production, and procurement to meet and exceed customer expectations. Drive improvements in key metrics like OTIF (On Time In Full) and inventory management. Create and roll out customer scorecards and service performance metrics. Build strong customer engagement programs with clear, regular communication. Collaborate with the Sales team on operational processes, including trials and storage agreements. Identify process improvements that make the customer journey smoother and more efficient. Provide training and support to embed new systems and ways of working across teams. Set up dashboards and KPIs to monitor service delivery and customer satisfaction. Lead change initiatives and support continuous improvement projects across the company. Ensure compliance with all internal and external standards and regulations. Who You ll Work With Senior Management: Aligning customer service strategy with overall business goals. Sales, Supply Chain, Operations, and Finance: Working together to st