Are you passionate about delivering exceptional customer service? Do you thrive in fast-paced environments where your problem-solving skills shine? Are you looking for a rewarding career where you can make a real difference? If so, then climb aboard! We are currently on the lookout for a Customer Service Business Agent to join our dynamic and energetic team in Rainham, Greater London. This is your chance to become a vital part of an innovative organisation that values your talent and dedication in a thriving industry. Hours of Work: Full time Customer Service Business Agent Duties: As a Customer Service Business Agent, you will support our business customers across the renowned House of Rohl and Aqualisa brands. Your key responsibilities include managing customer enquiries related to order status, stock, pricing, and product information, ensuring smooth communication throughout the order process, maintaining accurate customer records, and collaborating with internal teams to optimise customer satisfaction. Your role will involve handling complaints, supporting returns, and contributing to operational efficiency to enhance our reputation for quality and service. Customer Service Business Agent Requirements: Strong attention to detail with a proactive and organised approach Excellent communication and relationship-building skills Ability to problem-solve and prioritise effectively under pressure Team-oriented with a collaborative mindset Willing to learn and develop new skills