Fully remote call centre agent

• Job Type: Full-time permanent
• Location: UK (Remote)
• Salary: -20,483.84
• Hours: 32 hours per week
• Shifts: earlies and late shifts available

Reed Birmingham have been retained be a superb business to recruit for 20+ Call Centre Advisor to work fully remote!

This business is brilliant and offers a truly special and rewarding service with top of the industry products.

In this role you will act as the first point of contact for emergency alarm calls, supporting sheltered housing residents and those living independently. You could save lives in this role!

This client requires high quality candidate who are used to a high volume of varied calls each day and can ask the right questions to collect all the information required to help the caller.

You could be dealing with customers, care home managers, care staff, emergency services.

So if you have a genuine desire to help the community, providing top-tier customer service with empathy and professionalism then this is the role for you.

Day-to-day of the role:

• Be the first point of contact for emergency alarm calls, ensuring a swift and efficient response.
• Support sheltered housing residents and those living independently, ensuring their safety and well-being.
• Deliver exceptional customer service with empathy, professionalism, and a smile, even over the phone.
• Manage difficult conversations with empathy and control, turning challenging calls into positive experiences.
• Maintain confidentiality and professionalism in every interaction.
• Work closely with a supportive team, fostering a collaborative and positive working environment.

Required Skills & Qualifications:

• Experience working in a call centre role handling a high number of incoming calls
• Relevant experience includes the likes of Local Authorities, Emergency Services, retail call centres or British Telecom control centres is highly desirable
• Must be able to follow process which can be lengthy at times
• A solid general education is required.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong attention to detail and accurate data entry skills.
• Excellent communication skills, both spoken and written.
• Ability to remain calm, patient, and tactful under pressure.
• Organised, reliable, and detail-oriented.
• A proactive problem-solver who uses initiative.

Shift Information:

• Early and late shifts available as separate roles.
• Weekends are required fortnightly & some bank holidays (hours back in lieu)

To apply to work for this brilliant company then please apply today