Inbound Customer Service AdvisorSTART DATE: ASAP 13.81 per hourFull time (37 hours, Monday-Friday)Full training provided (6-8 weeks office based)Hybrid working after completion of training (3 days in office, 2 days WFH)Temporary contract until the end of the yearManchester City CentreWe are currently looking for 10 Inbound Customer Service Advisors to join a public-sector organisation in the city centre of Manchester. This role will start ASAP on a temporary basis and is guaranteed for at least 3 months with the view to extend or move into a permanent role for the right candidates.Location: Very centrally located with access to all public transport links and local amenities.Role will be a mixture of office and home working and full IT equipment will be provided.Working days are Monday - Friday between the hours of 8:00AM-6:00PM, 37 hours per week.The Role:The customer service and administration team deal with a high volume of telephone and email queries on a daily basis and in addition to this deal with the processing of applications and all associated administration. The main purpose of this role is to provide outstanding customer service both oral and written in line with company policies and procedures.Key Responsibilities:Provide a high quality of service to internal and external stakeholdersUnderstand and complete processes in accordance with guidelinesUse several IT systems to record information and complete tasks accuratelyMeet and exceed agreed KPIsHandle a high volum