Service AdvisorLocation: CardiffSalary £28,000-£29,500 basic (DOE andamp; accreditation)OTE: Additional £5,000 (CX + service plan bonus)The RoleA customer-focused Service Advisor is required to join a busy dealership service department. You''ll manage service bookings, communicate clearly with customers, and help drive customer satisfaction and service plan sales.Key ResponsibilitiesGreet customers, manage bookings, and handle inbound enquiriesExplain recommended work and associated costs in simple termsLiaise with technicians to ensure jobs progress efficientlyPromote service plans and other value-added productsMaintain excellent customer satisfaction scoresResolve customer queries professionallyRequirementsPrevious Service Advisor experience (VAG accreditation desirable)Excellent communication and customer service skillsAbility to upsell service plansStrong organisational skills and attention to detailConfident working in a fast-paced service environmentWhat''s on Offer£28k-£29.5k basic + £5k OTETraining and development providedProgression into Senior Service Advisor or management pathwaysSupportive and customer-driven environmentHow to apply?Send CV to (see below) People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic