The role This is a hybrid customer success and operations role, sitting at the centre of customer onboarding, account health, platform configuration, and day-to-day delivery. You ll work directly under our co-founder and Head of Customer Success, supporting a growing portfolio of organisations through onboarding, activation, and account health. Part of the job is execution: making sure accounts are set up correctly, integrations are running cleanly, and nothing falls through the cracks. The bigger part is ownership: being the person who spots a problem and sorts it, without waiting to be asked. We are an AI-first company. A lot of the manual, repetitive work in this role is on a shrinking trajectory as we build smarter tooling. That s by design. We want this person s time to shift progressively toward the work that matters most: building relationships, keeping customers on track, and helping organisations change the way they hire. What you ll do Set up and configure customer accounts on the Lily platform, including jobs, locations, users, automations, and integrations Guide organisations through transforming how they hire, often using AI tools for the first time Keep accounts healthy by monitoring progress, spotting stalls, and taking action before issues escalate Own customer comms and follow-ups across your portfolio Occasionally support candidates directly when something needs sorting quickly Join success calls and drive actions off the back of them Work closely with ..... full job details .....