Annual salary: up to £34,000.00Complaints Officer Location: West LondonContract: Full Time PermanentSalary: Up to £34,000We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm''s Length Management Organisations and Housing Associations.About the Role:We are looking for a Complaints Officer to join our team who can positively represent Mears, working with Octavia Housing Association to provide front facing support and advice for all complaints.Putting the client at the heart of everything we do; ensuring we meet the needs of the business and our client.As a Complaints Officer, you will be working alongside our Octavia contract within the Social housing project, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.Key Responsibilities: Help resolve front-line complaints and queriesAssist with complaint investigations and ensure thorough documentationDeliver a front-line professional service to our client, ensuring a positive experienceAttend customer appointments promptly and to required standardsSupport the Group Customer Success Manager with operational needsBuild and maintain positive relationships between Mears and the clientAssist with social value initiatives and customer engagement across all ..... full job details .....