Admissions Officer

Role Purpose

To process student applications efficiently, accurately, and in accordance with admissions procedures, contributing to recruitment, conversion, enrolment, and applicant service objectives.

Key Responsibilities

Admissions Processing

• Assess and process applications through all required admissions stages.
• Verify application documentation and supporting evidence.
• Ensure applications meet institution and partner requirements.
• Update admissions systems accurately and in a timely manner.
• Progress applications to the next stage of the admissions process.

Applicant Communication

• Communicate with applicants regarding outstanding documentation and admissions decisions.
• Provide accurate admissions information and guidance.
• Follow up with applicants to support progression and enrolment.

Compliance & Quality

• Ensure compliance with admissions procedures and policies.
• Maintain accurate and complete applicant records.
• Participate in quality assurance activities and file reviews.
• Escalate concerns or irregularities to senior staff.

Service Delivery

• Meet agreed productivity and SLA requirements.
• Support intake activities and peak-period admissions processing.
• Contribute to positive applicant experiences.

Team Contribution

• Work collaboratively with admissions colleagues and stakeholders.
• Attend team meetings and training activities.
• Support departmental objectives and operational priorities.

Key Accountabilities

• Timely processing of applications.
• Compliance with admissions procedures.
• Data accuracy and record maintenance.
• Delivery of applicant service standards.
• Achievement of productivity and SLA requirements.
• Support for recruitment and enrolment targets.

Skills and Experience

Essential

• Strong administrative skills and attention to detail.
• Excellent written and verbal communication skills.
• Experience processing applications, records, or documentation.
• Ability to manage workload and meet deadlines/SLAs.
• Proficient in Microsoft Office (Word, Excel, Outlook, Teams).
• Strong customer service and stakeholder management skills.
• Ability to work independently and as part of a team.

Desirable

• Experience in higher or further education admissions.
• Knowledge of admissions, enrolment, or student recruitment processes.
• Experience using CRM, admissions, or student record systems.
• Understanding of GDPR and data protection requirements.
• Knowledge of UKVI requirements and international admissions processes.