About us Through the Reset Navigators role, we support Rough Sleepers in Tower Hamlets affected by drugs and alcohol. Our team takes a harm-reduction approach: meeting people where they are, reducing stigma, and helping them access treatment, health services, and wider community support. This role is an opportunity to make a real difference-whether you bring experience from substance use services or transferable skills and a passion for supporting people. We are looking for someone who can: Manage a caseload of people who are rough sleeping and have substance use support needs Carry out regular street outreach to sleep sites and known hotspots across the borough Work in a harm reduction approach to support safer outcomes for clients Build strong partnerships with other services to improve access to support and ensure effective safeguarding Support more people into structured treatment and recovery through tailored pathways for rough sleepers Help reduce barriers to healthcare by supporting clients with GP registration, hospital appointments, and access to specialist services Communicate effectively and build positive relationships with clients, colleagues, and partner agencies Contribute to the development of the service, working in a solution-focused and strengths-based way Benefits 27 days holiday plus bank holidays Pension scheme Cycle to work scheme Season ticket loan Employee assistance programme Access to shopping discounts Learning and development ..... full job details .....