Customer Care Advisor (x 2) - Chorley - Temporary - 3 months - 27,000 Forrest Recruitment Ltd are delighted to be working exclusively with a successful, forward-thinking business who are leader in their field and have decades of industry experience. They are an attractive employer who have a culture focused firmly on their people and on providing a quality service to their customers. They boast an impressive staff retention rate and due to a busy period, they are seeking additional support in their Customer Care team based at their Head Office in Chorley. They are seeking customer-focused candidates to act as the first point of contact for clients and ensuring a seamless customer experience. Duties will include: Handling up to 70 calls inbound calls per day via a headset Delivering a first-class customer experience, offering advise and resolving queries relating to orders, deliveries and complaints Providing product advise (full training provided) and discussing warranty claims Handling queries and complaints regarding damages, quality issues and incorrect products Providing information on delivery status/ETA''s and tracking products in transit Making amendments to orders such as changing the delivery address or adding on additional products Logging all call notes on the ERP system and updating customer records Setting own callbacks on the system to make follow up contact as agreed with customers Demonstrating empathy with customers to diffuse situations, ensure repeat busin