Sheltered Housing Officer Location: 3 Kingsdowne Close, W10 6SL Start Date: ASAP Contract Duration: 3+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 17.73 per hour Job Ref: (phone number removed) Responsibilities Deliver a comprehensive enhanced housing management service to help residents maintain their tenancy, access housing services, and ensure effective signposting to other service providers. Consistently work to meet key performance indicators for sheltered housing to provide and maintain excellent customer services to residents, colleagues, and others. Arrange viewings of accommodation, assist with the moving-in process, and meet void turnaround targets as appropriate. Enable new residents of sheltered housing to settle into the service. Advise, assist, and signpost residents to access appropriate services and support within their sheltered housing scheme or the wider local community. Monitor and report any breaches of tenancy agreements and support the housing management team in dealing with complaints and tenancy disputes. Support scheme meetings and consultation events, ensuring residents are involved in decisions relating to their accommodation and services. Distribute service information on a regular basis. Be knowledgeable about other schemes in the service and cover for absent colleagues in those schemes to provide the best possible service to residents. Provide a friendly welcoming point of contact for residents and visitors entering