Customer Operations Manager up to £50k base Staffordshire 1 day a week remote working Join a growing specialist environmental business delivering vertically integrated consulting and product solutions in silt pollution control and water treatment. The Customer Operations Manager (COM) will own the day-to-day customer experience and operational flow of the business. This is a management-level, delivery-focused role. The COM will ensure that enquiries, orders, logistics, stock, and operational hand-offs happen clearly, consistently, and predictably, protecting customer trust. The role of a Customer Operations Manager Take responsibility for managing inbound operational communication (calls, emails, general enquiries). Logging, classifying, and progressing enquiries using defined triage processes. Owning day-to-day standard product supply contracts. Coordinating operational flow between technical teams, the warehouse/depot, and compliance and administration. Maintaining visibility of live enquiries, orders, deliveries, and hand-offs. Managing stock visibility, supply-chain coordination, and logistics (UK and international). Line-managing a small number of operationally critical staff. Owning all office and depot operational systems, including health and safety and people infrastructure. You will ensure post-sales follow-up is tracked, visible, and completed. You will play a key role in incrementally improving operational processes, including tightening hand-offs and response