Customer Service Representative - Call Centre - Banking Location: Newcastle (Cobalt Business Park) Rate: £17 per hour (Inside IR35 - via umbrella) Contract Length: 6 months, with the opportunity to transition into a permanent role We are currently recruiting Customer Service Representatives to join a growing team supporting the personal lending division of a major UK high street bank. This is an excellent opportunity to join a well-established organisation where customer experience is at the heart of everything we do. You will be supporting customers who contact us with enquiries and requests relating to their loan accounts, ensuring every interaction is handled professionally, accurately, and with care. Working Hours Shifts between 8am and 10pm, Monday to Sunday Operates on a 6-8 week shift rotation, providing plenty of notice to help you plan Includes some evening and weekend shifts, fairly shared across the team The Role As a Customer Service Advisor, you will: Deliver excellent customer service across a range of loan-related enquiries Handle more complex customer requests, collaborating with colleagues across the business where required Ensure the right outcome for the customer is achieved, aiming to resolve queries first time Maintain accurate and up-to-date customer records in line with GDPR requirements Work towards and achieve agreed Key Performance Indicators (KPIs) If you enjoy helping customers, solving problems, and being part of a supportive t