Job Title: IT Support TechnicianLocation: Liverpool City Centre, on siteSalary: Up to 30,000 per annum DOEJob Type: Permanent, Full TimeWorking Hours: 37.5 hours per week, Monday to Friday, on a 3-week rolling rota between 8:00am and 9:00pm working 1 in 8 Saturdays from 9:00am to 5:30pm,We''re recruiting a talented IT Support Technician for our established, fast-paced team. You''ll be the first contact for colleagues'' IT issues and security incidents across the business, aiming for first-time resolution.What You''ll Be Doing:Be the first contact for business IT issues, security incidents and requests, aiming for first-time resolution. Manage tickets, maintain SLAs, meet KPIs and escalate to resolver groups as needed to deliver an effective, efficient service.Provide deskside and remote IT support to the business user base.Manage service incidents in the service desk ticketing system, following agreed processes, escalating to infrastructure, application support and 3rd party support, SecOps for resolutionTroubleshooting and resolving network connectivity issuesAdministering Active DirectoryMonitor system and infrastructure availability and performanceManaging VOIP and digital phone systems ensuring customers have the best possible journeyMaintain and distribute software packagesRun necessary actions in-line with security processesClient device builds using automated solutions and patch managementManage, perform, maintain and test backups/recoveryParticipate in production ..... full job details .....