Our client transforms vision into reality. It''s where ideas become technologies, and cutting-edge technologies become solutions for animal care and management. Join them as they build the team that will develop and deliver our future generations of the Vence Collar, a product rich in technological challenges across multiple disciplines, with an advanced system architecture and connectivity. You will experience the success of your work in customers'' hands, with short delivery cycles and quick customer feedback. Work closely with our product and platform teams which are cross-functional and durable, bringing together all the skills required to deliver impactful outcomes. Leadership of the product team is shared between the Product Manager and the Technology Lead, ensuring balanced guidance that bridges product vision and technical execution. The role includes supporting production floors abroad, reading logs, investigating faults at the product, infrastructure, and server levels, leading organized and documented solutions, upgrading existing environments, and providing problem-solving for our primary production floors worldwide. The support engineer will work closely with the development teams as Tier 2-3 and represent the Company as the professional authority in ongoing work with the technical parties and production floors. You will be based in the Cambourne, Cambridgeshire office when you will have the option of hybrid working (at least 4 days in the office and 1 day from ..... full job details .....