Job Title: Service Centre Consultant Location: Birmingham City Centre (B3)Contract Type: Temporary - 12 monthsStart Date: 23rd February 2026 Pay Rate: 14.02 per hour Working Pattern: Full-time. Mon-Fri shifts will fall between 8am - 6pmRole requires 1 Saturday shift every 4 weeks 9am-2pm with a day off in the week in lieu. Hybrid Working: Work from home 3 days per week (First 6 weeks is 100% office based for training) About the OpportunityJoin a team that supports over a million business banking customers with their everyday needs.As a Service Centre Consultant, you''ll be part of a dynamic contact centre environment where empathy, digital confidence, and resilience are key.You''ll begin with a 6-week induction led by our friendly training team, gaining the knowledge and confidence to thrive.This role offers a clear path for development and career progression within a supportive and inclusive workplace. Key ResponsibilitiesDeliver first-class customer service across a range of queries including payments, mandates, online banking, and complex issuesBuild rapport quickly and resolve queries with professionalism and empathyUse AI tools and digital platforms to enhance customer interactions and streamline service deliveryMaintain accurate records and follow compliance proceduresContinuously improve customer experience through feedback and learningBenefits:Work 3 days per week from home (once initial onsite training has been completed)Access to Boost benefits such as discounted